Frequently Asked Questions

What is ApexEHR?

ApexEHR is a cloud-based electronic health record (EHR) platform designed to streamline clinical documentation, scheduling, billing, and patient communication for healthcare practices.

Who can use ApexEHR?

ApexEHR is built for healthcare providers, clinics, and administrative teams. You must be at least 18 years old or the age of legal majority in your jurisdiction to use the Services.

Is ApexEHR HIPAA compliant?

ApexEHR supports HIPAA-aligned workflows and will execute a Business Associate Agreement (BAA) with covered entities or business associates upon request.

How is my data protected?

We apply technical and organizational safeguards designed to protect your data, including access controls, encryption in transit, and security monitoring.

Does ApexEHR offer AI features?

Yes. Certain features may include AI-generated assistance or insights. These are intended for informational purposes only and should be reviewed by qualified professionals before use in patient care.

Can I export my data?

Yes. You can request data exports in supported formats. Export options and timeframes may vary based on your subscription plan.

What payment methods are accepted?

Payment methods may include credit card or ACH, depending on your subscription plan and billing configuration.

How do I get support?

For help, contact our support team at support@apexehr.com.